New Client Information

At our hospitals, you can expect state of the art medical care for your four-legged companions. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. You can expect to be greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians. We appreciate the role we get to play in your pet’s health care.

New Clients Welcomed

If you have any questions or comments about how we can care for your pet, please contact us today. You can contact our hospitals directly or fill out our New Client Form to begin. As a new client, bring all medical records with you or email them to us in advance to better assist your pet.

Referral Reward Program:

Earning Rewards is Easy! We give back the love to our clients who are thrilled with our services. Get rewards credited to your account, and earn unlimited rewards. Refer a friend to us and both you and your friend will receive a $35 credit to Tenafly Veterinary Center/Overpeck Creek Animal Hospital. The more referrals, the more savings.

Hospital Policies

Receptionist at Tenafly Veterinary Center

Appointment Policy

Aside from emergency situations, we ask our clients to schedule appointments when they need their pet to be seen. This allows us to dedicate more time and attention to our clients during examinations while also minimizing your time spent in the waiting room.

We ask that you please book as soon in advance as you can. We recommend scheduling well in advance for wellness exams, which can easily be done when you are checking out with the front desk. If an issue arises and you need your pet to be seen by a veterinarian, please call us right away and we will do everything we can to fit you in.

If you are unable to make it to a scheduled appointment, we ask that you alert us as soon as you can so we may open your appointment to another pet who needs it.

Same Day Appointments

It is our goal to provide the highest quality service and care, in a convenient and friendly setting. That is why we accept same day appointments when possible. If your pet is sick and we are fully booked we will try to accommodate your request to the best of our ability.

We understand that you have a busy schedule, and we want to work with you to make veterinary care easier for you and your pets.

Thank you for choosing us as your pet’s health care provider, we appreciate the role we get to play in your loved one’s care. Please don’t hesitate to contact us today, we’d be happy to speak with you.

Arrival Policy

For your safety and the safety of our other clients and staff, we require all pets entering the hospital to be properly restrained, meaning leashes for dogs and carriers for cats. If your pet has any biting issues, we ask that you please muzzle them.

Payment Policy

We accept all credit cards, checks and cash. No business checks please. All checks require ID (driver license). We offer a six month payment plan via CareCredit®. No services will be rendered without payment.

Fair, Upfront Pricing

We give verbal & written estimates prior to provide any services.